Phoenix Rising Travel FAQs

 

This FAQ page provides answers to common questions about Phoenix Rising Travel's services. Explore how we craft tailor-made holidays, offer luxury travel experiences, and organise group travel packages. Find information on payment methods, loyalty programmes, and more, to enhance your travel planning experience with us.

 

What are the available payment methods for booking a holiday?

All money is paid through a secure link with PTS, ensuring a safe and convenient transaction process.

 

 

Can I customise my travel itinerary?

Absolutely! We specialise in tailor-made holidays to suit your preferences and budget, ensuring a personalised travel experience.

 

 

Is my holiday with Phoenix Rising Travel secure? How do I know we are not been scammed?

 

Phoenix Risng Travel is both ATOL and PTS protected, working as part of the JLT group.  You can check the credentials on the relevant websites.

 

ATOL Protected: Phoenix Rising Travel is a trading name of [The JLT Group], which is ATOL protected (12564). Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate, go to www.atol.org.uk

 

 

What is the process for booking a holiday with Phoenix Rising Travel?

Simply contact us with your travel preferences, and our team will work with you to create a custom itinerary. Once confirmed, secure payment is required to finalise the booking.

 

 

Do you provide travel insurance?

While we do not directly provide travel insurance, we can recommend trusted partners to ensure you have comprehensive coverage for your trip.

 

Are there any discounts or promotions available for repeat customers?

Yes, we offer a loyalty program and referral discounts to reward our valued customers for their continued support.

 

 

Do you offer group travel packages?

Yes, we organise group travel packages for a variety of destinations, perfect for family trips, corporate retreats, or friends' getaways.

 

 

How do I contact Phoenix Rising Travel for more information?

You can reach us via our contact form on the website, email, or by phone. We are always ready to assist you with your travel needs.

 

 

Are there specific destinations you specialise in?

We have extensive knowledge and expertise in a wide range of global destinations, ensuring a versatile and comprehensive service for our clients. However, we have extensive knowledge of Lapland and Disneyland Paris breaks

 

 

What is your cancellation policy?

Our cancellation policy varies depending on the package and destination. Please contact us for specific details related to your booking.

Ready to Plan Your Dream Holiday?

Contact Phoenix Rising Travel today to start crafting your perfect getaway. Our team is here to help you every step of the way.